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Careers – Alarm Service Technician

Alarm Service Technician

You will work as part of a team to deliver top quality professional customer service through a results driven work ethic. You will be responsible for installing, maintaining and inspecting fire alarm monitoring systems.

Responsibilities

  • Site evaluation, preparation and installation of fire alarm monitoring hardware and software
  • Assess of sites for installation
  • Installation of wiring and conduit according to recognized installation guidelines
  • fire alarm panel configuration (various vendors)
  • fire alarm panel installation
  • system testing
  • assisting with site commissioning
  • Hardware maintenance
  • Troubleshooting and resolving hardware problems
  • Ordering and/or returning parts for repair
  • Configuring various vendor panels, testing and maintenance
  • Assisting with regular maintenance procedures and housekeeping duties
  • Site inspections
  • Assisting customers in resolving issues
  • Making recommendations to enhance existing systems where appropriate
  • Assisting sales team when required
  • assisting with site evaluations for estimate purposes
  • Making recommendations to customers where appropriate to improve service
  • Notifying sales where an upgrade or new sale is warranted
  • Notifying sales where appropriate of a customer related issue
  • Giving customers a high level of customer service

Typical Activities Include:

  • Installation and configuration of client hardware including resolving client connectivity issues
  • Installing cabling according to industry standard practices and procedures
  • Interacting with clients to address operational concerns
  • Assisting supervisor and/or other team members with preparation of reports and documentation as required
  • Providing technical support when required
  • Preparing weekly status reports for management
  • Attending meetings when required
  • Researching new hardware and software developments
  • Keeping current with new industry developments
  • Attending trade shows and user conferences as required
  • Position Requirements:
  • Minimum: High School diploma, post secondary diploma preferred.
  • Must possess the following;
  • Be comfortable working with and troubleshooting hardware down to the component level
  • Have proven industry experience
  • Be enrolled in or have CFAA and ATC1/ATC2 certification
  • Be highly organized, motivated and focused
  • Be capable of working independently
  • Be able to work well in a team
  • Be able to communicate fluently in English (written and oral)
  • Must have a valid drivers license and a clean driving record
  • Must undergo a security check

Definite Assets:
Previous telco experience

To explore this opportunity further, please email your résumé to: careers @ fire-monitoring.com (please remove the spaces)

Testimonial & Case Study

  • "Fire Monitoring of Canada impressed us with their efficient, professional manner – an approach that not only inspired confidence, but resolved existing service issues with another alarm service provider." - Administrative Coordinator
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  • "Their monitoring & service personnel are knowledgeable, helpful and responsible." - Facilities Manager
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  • "The FMC technician was exceptionally professional in the performance of his duties. He was very organized, focused, safety minded" - Asset Manager
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