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Enhanced Call Verification and False Alarm Dispatch Reduction

Alarm Monitoring Dispatcher with Security AlarmWith recent to changes to alarm policies for intrusion/security alarm monitoring in Guelph, Peel and Hamilton, it is becoming more and more apparent that Police Services are becoming frustrated with the high incidence of false alarms in their jurisdictions.  Data published by the City of Hamilton (which you can view here ) indicated that since 2009, an average of 96% of all alarms they were dispatched to were false.  We all can agree that this is too many alarms, and in 96% of cases, a police officer’s time has been wasted attending an alarm call that could have been better spent elsewhere.

Click Here for a Free Assessment on False Alarm Reduction on Your Security System

Just as FMC is committed to reducing fire department response times, through participation in the development of standards like CAN/ULC-S561 and our partnership with OPEN ACCESS™, we are also committed to reducing false alarms and false dispatches of police services.  In the past, we have provided 8 Ways to Reduce False Alarms in your monitored facility or business.  These are all very valuable tips and tools which can be used to reduce the chances of a false alarm (and subsequent false dispatch) on your fire alarm monitoring or security alarm monitoring system.

One of the things on that list is something known as “Enhanced Call Verification” or “ECV”.  ECV is a method of dispatching for security alarm systems where FMC will attempt to verify that the alarm from your business or home is valid prior to contacting police.  This involves making two different telephone calls to two different keyholders and numbers prior to dispatching police.  Remembering that over 80% of all false alarms are user error, it has been found that using ECV has reduced unnecessary police dispatches by over 75%.  ECV is not used for manually created alarms, like hold-up alarms or panic alarms – those are still immediately dispatched directly to police.

What does this mean for you?  It means that using ECV can potentially save your money in the form of fines and fees from the Police Services for false alarms (see the links above for specific examples).  It also means that you’re helping the police services to stay on the road performing the duties that are so well trained to perform – to serve and protect us.
Click Here for a Free Assessment on False Alarm Reduction on Your Security System

If you have any questions about Enhanced Call Verification, or ways we can help you to reduce false alarms and false dispatches on your monitored alarm system, please comment below or Contact Us.

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  • "Fire Monitoring of Canada impressed us with their efficient, professional manner – an approach that not only inspired confidence, but resolved existing service issues with another alarm service provider." - Administrative Coordinator
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