Fire Monitoring Services
OPEN ACCESS™
- OPEN ACCESS™ is available in participating communities
- OPEN ACCESS™ takes a fire alarm signal once it reaches the automation system at the FMC Signals Receiving Centre (SRC) and electronically retransmits the signal directly into the fire department Computer Aided Dispatch (CAD) system
Non-Direct Fire Monitoring/Dispatching
- Non-Direct Monitoring is offered in all municipalities that do not offer OPEN ACCESS™
- Once a fire alarm signal reaches the automation system at the FMC SRC, the information is relayed verbally over the telephone by an FMC operator to the appropriate emergency services dispatch centre
Trouble Signal Monitoring/Dispatching
- Trouble signals include any abnormal condition with a fire alarm system (Ex: Equipment failure, open circuit fault, ground fault on a circuit, or operational malfunction reported as trouble signals, etc.)
- The customer fire monitoring panel will deliver the trouble signal to the FMC SRC
- The FMC operator will then contact the appropriate personnel (Ex: Maintenance, Engineering, Building Manager, etc.)
Supervisory Signal Monitoring/Dispatching
- A supervisory signal indicates a potential compromise of a fire alarm system operation (Ex: A gate valve has been closed, a tamper condition has been detected in the system, etc.)
- The customer fire monitoring panel will deliver the supervisory signal to the FMC SRC
- The responding FMC operator will then contact the appropriate personnel (Ex: Maintenance, Engineering, Building Manager, etc.)
Low Battery Signal Monitoring/Dispatching
- A low battery signal indicates that the back-up power supply for the fire monitoring panel is low
- The customer fire monitoring panel will deliver the low battery signal to the FMC SRC
- The responding FMC operator will then contact the appropriate personnel (Ex: Maintenance, Engineering, Building Manager, etc.) and the FMC service coordinator to have a technician replace the battery
Power Failure Signal Monitoring/Dispatching
- A power failure indicates that AC power to the fire monitoring panel has been compromised
- The customer fire monitoring panel will deliver the power failure signal to the FMC SRC
- The responding FMC operator will then contact the appropriate personnel (Ex: Maintenance, Engineering, Building Manager, etc.) if the customer has requested that these types of events be dispatched
Communication Failure Monitoring/Dispatching
- A communication failure indicates that the communication between the fire monitoring panel at the customer premises and the FMC SRC has been compromised
- A communication failure signal will be delivered to the FMC automation system
- The responding FMC operator will then contact the appropriate personnel (Ex: Maintenance, Engineering, Building Manager, etc.), communication service provider and/or FMC technician to rectify the situation
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