How to Acknowledge & Check a Trouble on DSC Power Series

 In these regular posts, we’ll walk you through “How-To’s” for equipment that we service, and questions that we are regularly asked from you, our customers.

In this tech tip, we’ll look at how to check and acknowledge a trouble on the keypad of a DSC Power Series Alarm Monitoring Panel.  This tip is applicable if you use your system at home or for your business or commercial security alarm system.  From time to time, conditions may arise that cause what is known as a ‘trouble’ condition on the keypad. Trouble conditions are wide ranging and can be anything from a low battery to a power failure to a communications failure.  This will illuminate a yellow triangle-shaped light on the keypad (as shown in in the picture) and start a beep, and will describe what the issue is. If your alarm system shows a trouble condition, call our service department, and we will help resolve the issue.

Here are step-by-step instructions on how to check and acknowledge a trouble on the keypad of a DSC Power Series Alarm Monitoring Panel on your DSC Power Series security alarm panel, and how to silence that beep:

How to Acknowledge and Check a Trouble Condition DSC Power Series PC1616, PC1832 and PC1864

• Press the # key to silence the beeping that accompanies the trouble.
• Should the Trouble Condition light be active on your system, Press * 2 to enter the Trouble Condition Menu
• The Trouble Light will flash
• The Type of Trouble your system is experiencing will be represented by a number, either by a lit LED on the keypad or a digit represented on the LCD screen:
  1. Service Required
     1. Low Battery
     2. Bell Circuit
     3. System Trouble
     4. System Tamper
     5. Module Supervision
     6. RF Jam Detection
     7. PC5204 Power Module Low Battery
     8. PC5204 Power Module AC Failure
  2. Loss of AC (Power)
  3. Telephone Line Fault
  4. Communication Failure
  5. Sensor (or Zone) Fault
  6. Sensor (or Zone) Tamper
  7. Sensor (or Zone) Low Battery
  8. Loss of Date and Time

For all these troubles, except #8, please call your security company as they require a service call to resolve. You can resolve #8 (Loss of Date and Time on the Keypad) yourself by following the instructions in this tech tip.

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This tip is applicable for the following alarm panels:

• DSC-PC1616
• DSC-PC1832
• DSC-PC1864