Celebrating over 25 years experience in fire & security monitoring

24/7/365 sales

888-789-3473

 

Tech Tips: How to Check a Trouble Condition on a Honeywell Vista Alarm Monitoring Panel Keypad

 In these regular posts, we’ll walk you through “How-To’s” for equipment that we service, and questions that we are regularly asked from you, our customers.

Honeywell Vista Security Alarm System KeypadIn this tech tip, we’ll look at how to check and acknowledge a trouble on the keypad of a Honeywell Vista Alarm Monitoring Panel.  You can use this tip if you use your Honeywell Alarm Monitoring system at home or for your business or commercial security alarm system.  From time to time, conditions may arise which cause what is known as a ‘trouble’ condition on the keypad.  Trouble conditions are wide ranging and can be anything from a low battery to a power failure to a communications failure.  This will cause the word “CHECK” to appear on the Honeywell Alarm System Keypad, with a corresponding Zone number. If you receive a trouble condition on your alarm system which you cannot clear, please call our service department and we will help get the issue resolved.

Click Here for a Free Assessment of Your Security System by a Security Expert!

Here are step-by-step instructions on how to check and acknowledge a trouble on the keypad of a DSC Power Series Alarm Monitoring Panel on your DSC Power Series security alarm panel, and how to silence that beep:

How to Check a Trouble Condition on a Honeywell Vista Alarm Monitoring Panel Keypad

  • Any beeping which accompanies a Trouble Condition can be silences by entering your user code followed by the “OFF” button.
  • Check the zones which have been indicated for issues, and correct any issues you may see. If you are unsure, please contact our monitoring station.  If the problem has been corrected, the display can be cleared if you enter the OFF sequence (security code plus OFF key) twice. If the display persists, please contact our service department.
  • If you have wireless sensors, ensure environmental conditions are not an issue and if the problem has been corrected, the display can be cleared if you enter the OFF sequence (security code plus OFF key) twice. If the display persists, please contact our service department.
  • The following trouble conditions could also be present on the alarm system. If they are present, please call for service:
    • COMM FAILURE (or FC): A problem with the telephone line which is communicating alarms to our monitoring station
    • SYSTEM LO BAT: A system Low battery condition is present, and the back-up battery on the system will need to be changed by an FMC Security Technician.
    • LO BAT + Zone: A Low Battery Condition Exists on the Zone Described.  Many Wireless Sensors can be changed by the user, but if you are unsure, please call our service department.
    • RCVR JAM: The wireless receiver is experience difficulty communicating with the devices installed in your property.
    • ALARM 1xx FAULT 1xx CHECK 1xx (Or CHECK 90): Indicates a communications fault with the device listed
    • MODEM COMM (or 91): Indicates that FMC is currently connected with the system remotely.
    • BELL FAILURE (or CHECK 70): Indicates a wiring issue with the external sounder/siren
    • AC LOSS (Or NO AC): Indicates the system is operating on Battery Power due to a lack of AC power to the system.
    • Busy-STANDYBY (Or dl): Indicates the system is disabled. If this is displayed for more than 1 minute, contact FMC’s service department.
    • OPEN CIRCUIT (or OC): The Keypad is not communicating with the main control panel.
    • Long Rng Trbl (or bF): If installed, there is an issue with long-range communication
    • TELCO FAULT (Or CHECK 94): The telephone line has a problem.

That’s it, you’re done!

Click Here for a Free Assessment of Your Security System by a Security Expert!

This tip is applicable for the following alarm panels:

  • Honeywell Vista 10
  • Honeywell Vista 15
  • Honeywell Vista 20
  • Honeywell Vista 32

 

Testimonial & Case Study

  • "Fire Monitoring of Canada impressed us with their efficient, professional manner – an approach that not only inspired confidence, but resolved existing service issues with another alarm service provider." - Administrative Coordinator
    View More
  • "Their monitoring & service personnel are knowledgeable, helpful and responsible." - Facilities Manager
    View More
  • "The FMC technician was exceptionally professional in the performance of his duties. He was very organized, focused, safety minded" - Asset Manager
    View More