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Tips for Managing User Codes on Your Commercial Intrusion Alarm Monitoring System

manage commercial intrusion alarm system codesEvery commercial intrusion alarm monitoring system used by Fire Monitoring of Canada (FMC) needs a code to arm and disarm the alarm system.  This code can be four or six digits, and needs to be entered into the system in some fashion in order to arm or disarm the commercial intrusion alarm monitoring system.  How you enter this code into your system may depend on if you are using a DSC, Honeywell or other type of commercial alarm monitoring system.

How you manage these codes is important for a couple of reasons:

  • In the event of needing to review the events at your business, reviewing the signals from the commercial intrusion alarm monitoring panel will be needed. Commercial Alarm Monitoring Panels send us which user number armed and/or disarmed the system , but not “who” that person is, unless we’ve been told.
  • In the event of needing to remove an employee from an alarm monitoring system, you will need to know which user slot they occupy in the system. Some systems, such as the DSC Maxsys Commercial Intrusion Alarm Monitoring System are able to add names into the system for ease of use.  Others, however, do not.

It is then important to properly manage the codes which are entered into your commercial intrusion monitoring system.  Here are a few ways you can better manage these user codes:

Ways to Manage User Codes on Your Commercial Intrusion Alarm Monitoring System:

  • If you add and remove user codes yourself, keep initial records of which user occupies which user ‘slot’ in your commercial intrusion alarm monitoring System. You do not necessarily need to keep what that code is, however knowing which user occupies which slot is important if you need to quickly add or remove someone from the system
  • Ensure any codes you do keep are kept in a secure location. These codes are used to arm and disarm your commercial intrusion alarm monitoring system, and losing them could allow access to your site.
  • If you have contractors (cleaners, for example) with their own codes, change the codes any time they have a staff change. This ensures that employees who are out of your control do not have access to your business alarm monitoring system passwords.
  • Keep your monitoring company in the loop. If users are added or removed from the system, let your monitoring company know.  At FMC, we can add names to our automation software, making it easier for you to review alarm history and armings and disarmings of the system.
  • Let your monitoring company manage these codes for you. At FMC, for many fo our customers, we can remotely access the alarm monitoring system and add and remove users on your behalf.  This ensures codes are added and removed properly from your commercial intrusion alarm monitoring system.  There may be some delay in the timing of adding and removing users in this case, depending on the number of requests received, so it’s a good idea to allow a bit of time for these changes to take place.

These tips should provide a solid foundation to the code management of your commercial intrusion alarm monitoring system.  If you have any questions or want to discuss this in further detail, please do not hesitate to contact us, and we’ll be happy to help!

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