Is there anything worse than calling into a call centre for customer support, looking for help, only to be unable to speak with a real person? You sometimes get placed into what seems like an interminable queue, or get caught up in what seems like an endless loop of buttons to press to get to the right person. In an industry like ours, where there may be a need to speak with someone right away, how does a process like this make sense?
We don’t think it does, which is why when you call FMC, you will never automatically get put into a queue or automated system, but you will always get in touch with a real person right away. FMC does not even employ voice mail, so that if there is a message that needs to be distributed urgently, you can be sure that it is handled by a real person 24 hours a day, 7 days a week, 365 days per year, who can understand the nature of your call and handle it appropriately.
It is our philosophy that in a service industry, especially in an industry that can be as time sensitive as the security and fire industry, real people should be available and easily accessible 24/7/365 to handle your needs. FMC keeps its service department open 24/7/365, as well as keeps a customer service representative available at all times. This ensures that any request with regards to your fire alarm monitoring, sprinkler monitoring, security system, CCTV video surveillance system, access control system or any other type of system we may look after for you, it will be handled promptly, leaving you with peace of mind that your issue is being handled.
Making people available at all times immediately is just one way we try and step above and provide “Service with Integrity” to our valued customers. Please call us to discuss how we may be able to serve you. Visit our Contact Us page for our contact information.