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Brantford Police Service– New False Alarm Reduction By-Law – Effective July 1, 2015

Brantford Alarm MonitoringTo our customers currently serviced by Brantford Police Service:

As of July 1st, 2015, Brantford Police Service will have an amended False Alarm Reduction By-Law for monitored security alarm systems.  This program affects how your home or business security alarm system will be monitored and the fees associated with police dispatches as a result of false alarms.  The new False Alarm Reduction By-Law is as follows:

  • FMC is to be registered as a Registered Monitoring Station with Brantford Police Service (this step has been completed)
  • Calls to Brantford Police Service to notify of alarms must be verified (with the exception of a duress, panic, or holdup) prior to their notification.  Examples of verification include:
    • Personal contact by means of telephone or other audio conversation with an authorized pass code holder or other authorized person;
    • An electronic video, picture or image viewing an area of the protected premises from which the Alarm Incident has been received showing that an emergency situation exists or does not exist;
    • The existence of cross zoning where more than one alarm detection device in the same area has been or has not been triggered;
    •  Eyewitness information usually received from, but not limited to, an employee of the alarm company that the Alarm Incident is a bona fide emergency; or
    • Authorization from a listed keyholder for the alarm company to proceed to contacting the Police Service.


Brantford Police also lists the following duties of the alarm user, which may impact how your call lists operate:

  • An alarm user shall in the event of an alarm incident make every reasonable effort to have a keyholder respond to the alarm site within 20 minutes in order to: (a) Deactivate the alarm system; Provide access to the alarm site; or (c) Provide alternate security for the alarm site;
  • An alarm user shall ensure that the sound emanating from an alarm signal audible on the exterior of an alarm site shall not sound for longer than fifteen (15) minutes after being activated.;
  • If an alarm site experiences 2 false alarms in a 1-year period, the Alarm User shall have a licensed alarm installation company inspect or modify the alarm system to minimize or eliminate false alarms and provide additional alarm user training as appropriate;
  • An alarm user shall maintain at each alarm site a set of written operating instructions for each alarm system.


The new fees  are as follows:

Service Fee*
At-Fault False Alarm $160.00
False Alarm Dispatch; cancelled en route $80.00

In order to mitigate these fees, FMC encourages you to review your current call list and put into place a procedure which is consistent with Enhanced Call Verification (ECV).  Details about Enhanced Call Verification can be viewed as one of the many options we detail in our article on How to Reduce False Alarms from your monitored system.

Please see more information on this please see Brantford Police’s website here:


Brantford Police also provides an alarm system checklist here.

If you have any questions or concerns about the information above, please do not hesitate to Contact Us.

 *fees are subject to administrative charges from FMC.

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