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Changes to Niagara Regional Police Security Alarm Response Program Effective July 1, 2018

To Fire Monitoring of Canada’s Valuable Customers:

Beginning July 1, 2018, Niagara Regional Police will be altering its alarm response program for intrusion alarm signals and systems. The existing fee-based alarm program will no longer be valid.

Changes to Niagara Regional Police Security Alarm Response Program header with police car with lights one

As of July 1, 2018 Niagara Regional Police will move to a no-fee Verified Alarm Response Program. This means that in an attempt to decrease the number of false dispatches of police, all security alarm signals must be verified prior to the dispatch of police.   This program will apply to both residential security alarm systems and commercial security alarm systems in businesses, industrial facilities, and more.

Prior to contacting the Niagara Regional Police, the FMC must verify the alarm using at least one of the following criteria:

  • audio sensing/signals that confirm criminal activity by the sounds detected within the premise;
  • video monitoring that confirms criminal activity through visual images;
  • confirmation made by an owner, key holder, an alternate response agency, or a witness on scene who can confirm the existence of a suspected criminal act; or
  • multiple alarm activation points whose manner or sequence of activation indicates that suspected criminal activity is, or has taken place.

Only once one of these verification techniques have taken place to determine the validity of the alarm will the Niagara Regional Police attend the call. Niagara Regional Police will not attend any alarms which have not been verified, with a few exceptions:

  • Per the NRP website, “Hold-up (robbery), panic/duress, or registered Mobile Tracking Emergency Response System alarms called in by an alarm company or monitoring agency are not affected by this change, and will continue to receive priority police response. Similarly an audible only alarm (car or premise) called in by a passerby/neighbour will still be responded to. Audible alarms without some sort of suspicious circumstance will be responded to with a lower priority than an audible alarm accompanied by some suspicious circumstances.”.

FMC is committed to the reduction of false dispatches of Police through the use of approved equipment, ongoing training and monitoring techniques such as video verification and Enhanced Call Verification.

Full details on these policies can be viewed by following these links:

Niagara Regional Police Website:



For information on how to reduce false alarms from your intrusion alarm system through 8 easy steps, visit this blog post:

8 Steps to Reducing False Alarms from your Monitored Intrusion Alarm or Fire Monitoring System

For information on how to reduce false dispatches on your security alarm system through Enhanced Call Verification, please refer to this blog post:

Enhanced Call Verification and False Alarm Dispatch Reduction

If you have any other questions, or concerns about any of the information here, please Contact Us.

This information is current as of the blog posting date.


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