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Changes to City of London Security Alarm Response Program

To Fire Monitoring of Canada’s Customers in London:

city of london security alarm response policyBeginning January 1 2018, the City of London will be altering its alarm response program in coordination with London Police Services.  The existing alarm program – which is valid until December 31 of 2017 can be viewed here.

As announced by the Canadian Security Association As of January 1, 2018, the City of London and London Police Services will move to a Verified Alarm Response Program.  This means that in an attempt to decrease the number of false dispatches of police, all security alarm signals must be verified prior to the dispatch of police. This means that London Police Services will not respond to an alarm from a commercial security alarm monitoring system or home security system if the legitimacy of the alarm cannot be verified.

Prior to contacting the LPS, the FMC must verify the alarm using at least one of the following criteria:

(a) Audio sensors that provide the alarm company or monitoring service with the ability to confirm criminal activity by the sounds detected within the premise;
(b) A video system that provides the alarm company or monitoring service with the ability to confirm criminal activity through visual images;
(c) Confirmation made by an owner, key holder, an alternate response agency, or a witness on scene who can confirm the existence of a suspected criminal act; or
(d) Multiple activation points along with the alarm company or monitoring system determines the manner or sequence of activation indicating that suspected criminal activity is, or has taken place.

Only once one of these verification techniques have taken place to determine the validity of the alarm will the London Police Service attend the call.

FMC is committed to the reduction of false dispatches of Police through the use of approved equipment, ongoing training and monitoring techniques such as video verification and Enhanced Call Verification.

Full details on these policies can be viewed by following these links:

London Police Services Website:


For information on how to reduce false alarms from your intrusion alarm system through 8 easy steps, visit this blog post:

8 Steps to Reducing False Alarms from your Monitored Intrusion Alarm or Fire Monitoring System

For information on how to reduce false dispatches on your security alarm system through Enhanced Call Verification, please refer to this blog post:

Enhanced Call Verification and False Alarm Reduction

If you have any other questions, or concerns about any of the information here, please Contact Us.

This information is current as of the blog posting date.

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