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Hamilton Police Service – New Alarm Response Policy – Effective September 1, 2015

To our customers in the City of Hamilton:

As of SEPTEMBER 1st, 2015, the City of Hamilton will have an amended False Alarm program for monitored security alarm systems.  This program affects how your home or business security alarm system will be monitored and the fees associated with police dispatches as a result of false alarms.  The new bylaw is as follows:

  • FMC is to be registered as a Registered Monitoring Station with the Hamilton Police Service (this step has been completed, and FMC has submitted our registration Monitoring Station)

  • Calls to the Hamilton Police Service to notify of alarms must be verified prior to their notification.  Examples of verification include:

o   Established Audio Communication with the site which has confirmed the need for emergency assistance; or

o   An activated Panic or Hold-up Alarm from the premise; or

o   Video Contact with the Premise which observes a security breach; or

o   Established contact with the premises owner who confirms unauthorized activation of the premises alarm; or

o   FMC has made at least two attempts, utilizing two separate telephone numbers to contact the premise owner or keyholder; or

o   FMC has identified the presence of cross-zone activation at the premises; or

o   FMC has confirmed that there is eye witness verification in support of the alarm.

  • Should FMC not be able to provide verification as detailed above, the alarm will be accepted at a lower priority response.

  • Calls from Non-Registered Stations will not be accepted by the Hamilton Police

  • Where calls for service are received directly from a resident or proprietor, and the call is determined to be a false alarm, the resident or proprietor shall be responsible for paying the false alarm fees.

Fees are as follows:

Service Fee*
At-Fault False Alarm $150.00
False Alarm Dispatch; cancelled en route $75.00

In order to mitigate these fees, FMC encourages you to review your current call list and put into place a procedure which is consistent with Enhanced Call Verification (ECV).  Details about Enhance Call Verification can be viewed as one of the many options we detail in our article on How to Reduce False Alarms from your monitored system.  The Hamilton Police Service also provides useful information on ECV (please be aware that this linked article contains the policy which will be replaced by the above).

If you have any questions or concerns about the information above, please do not hesitate to Contact Us.

 *fees are subject to administrative charges from FMC.

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