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Tech Tips: How to Check the Alarm History Through the Event Buffer on your DSC Power Series Neo Security Alarm Monitoring System

In today’s Tech Tip, we’re going to show you how to check the alarm history through the event buffer on a DSC Power Series Neo Security Alarm Monitoring System.

One of the most common questions we receive from customers is, “How do I check the alarm history to see what alarm has been activated?”  This is a very simple process that anyone with access to their LCD keypad is able to do.

Why Do I Need to Check My Alarm History?

If you have an LCD full message keypad as part of your DSC Power Series Neo Security Alarm Monitoring System, you can utilize the event buffer to check your alarm history, see what alarm happened, or to check when your system was armed and disarmed.

Checking the alarm history in the event buffer is also a valuable tool to use to troubleshoot false alarm issues.

How To Check the Alarm History Through the Event Buffer

To check your alarm history through the event buffer on your DSC Power Series Neo Security Alarm Monitoring System, follow these steps:

Call your security company if you have any questions prior to proceeding.

  1. Press * 6
  2. Enter your Master Code (If you do not know your master code, please contact your security system provider).
  3. To go back to the Ready state, press *

DSC Power Series Neo Security Alarm Monitoring System keypad

The Event Buffer displays a list of the last 1000 events on your system.  You may only view the event buffer using an LCD keypad.

To view the Event Buffer

  1. From the User Function Menu use the < and > keys to scroll the Event Buffer and press *
  2. Press < and > to scroll through the Event Buffer. When finished press * to return to the Ready state.

DSC Power Series Neo Security Alarm Monitoring System keypad

If you are a Fire Monitoring of Canada customer, please do not hesitate to contact our service department if you require further assistance.

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