Support Services

We are here to help, and we are focused on ensuring that you have the best possible customer experience. In order to support you in the most efficient way possible, please direct your inquiries to one of the three areas listed below.

SRC Dispatch

Our Five-Diamond, ULC-Listed Signals Receiving Centre (SRC) is available 24/7/365 to assist you. To place your system in/out of service, make changes to your call list, notify us of a false alarm, or place an after hours service request please call 1 800 563 3840, email, or fax 905 6888 8862.

Service Department

For issues requiring service or to schedule a service call for your facility, call 1 800 263 2534 or email (Monday-Friday from 8 a.m. – 5 p.m.). For after hours emergencies, call 1 800 563 3840. Our Service Technicians are available 24/7/365.

Account Management & Billing

If you have any account related issues that pertain to billing, customer service needs, call 1-800-263-2534 or get in touch.


Looking for more information or wondering about pricing for our services?  Contact our sales team by calling 1-800-263-2534 or get in touch.